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This December, Service Manager, Ben Fletcher, will be flying the flag for Britain when he competes in the European Kyocera Service Awards.

Ben, who has worked at SOS Group for 10 years, won the national competition held in Reading and will now test his technical skills and knowledge against the best of Europe.

The finals of the long-standing competition, a mixture of skills tests and questions about Kyocera products and service quality, are normally held in Germany. This year, because of Covid, it will take place online on 8 December. Under normal circumstances, the top three European service technicians would then have travelled to Japan to compete against the rest of the world.

The prestigious awards allow service technicians to benchmark skills and knowledge, helping improve their knowledge and also to engage and network with colleagues across the world.

It is an exciting prospect for Ben, aged 39 from Killingworth, who has won the national competition once before and is hoping to go one better on the European stage this time.

Ben says: “I know from experience how testing this competition is because the challenges are set by the manufacturers themselves and they literally know the Kyocera copy, print and scan devices inside out.

“I’ve previously competed in the European competition in Meerbusch, near Dusseldorf, in 2015 and it was a very positive experience. Hopefully this time I can go on to win!”

SOS Group is celebrating 20 years of innovation and growth this year and anticipating new client requirements, embracing technological advances and attracting the very best service technicians have all proved key to our success.

George Young, Director, says: “We’re very proud of Ben and hoping he’ll be on the top of his game in December. Our clients know his technical skills and software knowledge are excellent and it’s great to see the external appreciation of that, too. The whole company is backing him for a European win.”

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