Customer Support
Whether it is a request for consumable replenishment or an emergency call
Call our customer support helpdesk on
0345 230 8080
or email support@sosgroup-ltd.co.uk
SOS’s help desk gives access to expert assistance and advice from a team of highly qualified engineers. All calls are logged and managed using our Service System. Approximately 75% of calls to the SOS helpdesk are and can be resolved over the phone.
Did you know you can order toners and consumables by emailing consumables@sosgroup-ltd.co.uk and you can log a service call by emailing servicecall@sosgroup-ltd.co.uk
Remote support
Our help desk team use remote log-in software to quickly and effectively solve day-to-day issues.
By minimising site visits we are improving our support level to our clients, increasing up-time and as importantly contributing to our environmental credentials, less calls equals less emissions.
Access to your Copy Print Scan service account 24/7
Please email our support team on support@sosgroup-ltd.co.uk who will contact you and arrange to set up access for your account via our secure portal.
This will allow you to;
- Order consumables
- Place service calls
- View live updates on your open calls
- Get call history on your machines
- Get copies of invoices
- Track orders
- Submit meter readings at any time
